koplo Platform Privacy Notice

This page describes what we collect when you use koplo and how we keep that data protected. We at koplo collect personal information during account signup, identity verification, deposits, withdrawals, and gameplay. Our privacy practices comply with applicable data protection law in the jurisdictions where we operate.

We undertake to handle your data transparently. This notice explains what information we collect, why we collect it, how long we retain it, and what rights you have. We also describe how third-party payment processors, hosting providers, and support tools access your data on our behalf.

Our koplo platform operates in supported jurisdictions only. Users are responsible for verifying that their access complies with their own jurisdiction's law. We do not offer our services where local law prohibits online wagering.

What Data We Collect on koplo

We collect different categories of data depending on how you use koplo. During account creation, we collect your email address, phone number, and full name. During identity verification, we collect a copy of your Indonesian ID card and may request additional documents to confirm your identity.

When you deposit or withdraw on koplo, we collect transaction details: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the date, and the settlement status. We do not store your full payment card numbers or e-wallet credentials — payment processors handle that data according to their own security standards.

During gameplay on koplo, we collect information about which games you access, your stakes, your results, and your account balance. We also collect technical data: your device type, operating system, IP address, and browser type. This technical data helps us diagnose platform issues and detect fraud.

How We Use Your Data on koplo

We use your email and phone number to send account notifications, deposit confirmations, withdrawal updates, and support responses. We use your identity documents to verify that you are who you claim to be and to comply with anti-money-laundering regulations.

We use your payment data to process deposits and withdrawals, reconcile transactions, and detect fraud. We use your gameplay data to calculate your account balance, settle winnings, and generate your account history. We use technical data to maintain koplo platform stability, diagnose errors, and prevent unauthorized access.

We do not sell your personal data to third parties. We do not use your data for marketing purposes unless you explicitly consent. We do not share your data with unrelated companies.

Third-Party Processors and Data Sharing

We at koplo work with third-party service providers who process your data on our behalf. Our payment processors (the companies behind mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive transaction details to settle your deposits and withdrawals. These processors operate under their own privacy policies and security standards.

Our hosting provider stores koplo's servers and databases. Our servers may sit outside your jurisdiction — data stored on our servers is subject to the laws of the jurisdiction where the servers are located. Our support platform stores messages you send to our koplo support team. Our analytics provider collects aggregated, non-identifying data about how koplo is used.

Our koplo Data Protection Policy

We undertake to protect your data through multiple security measures. All data transmitted between your device and koplo servers is encrypted using SSL/TLS protocols. Your password is encrypted and stored separately from your personal information. We do not store your full payment credentials on koplo servers.

We limit access to your data to koplo employees and contractors who need it to provide our service. All staff sign confidentiality agreements. We conduct regular security audits and penetration testing to identify vulnerabilities.

How Long We Retain Your Data

We retain your account information for as long as your koplo account is active. After you close your account, we retain your data for a retention period required by applicable law — typically several years for anti-money-laundering compliance. After this period, we delete or anonymize your data.

We retain your transaction history for the duration of your account plus the applicable retention period. We retain technical logs for a shorter period — typically 90 days — unless we detect fraud or security issues, in which case we may retain logs longer.

Your Rights Regarding Your Data

You have the right to access your personal data on koplo. You can view your account information, transaction history, and gameplay records through your account dashboard. You have the right to request that we correct inaccurate data. You have the right to request deletion of your account and associated data, subject to applicable legal retention requirements.

You have the right to object to certain uses of your data. You have the right to data portability — we can provide your data in a structured, machine-readable format. To exercise any of these rights, contact our koplo support team through your account dashboard.

Cookies and Tracking

We at koplo use cookies to maintain your login session, remember your preferences, and analyze how koplo is used. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect koplo functionality.

We use analytics cookies to understand which koplo features are popular, how users navigate the platform, and where technical issues occur. These cookies do not identify you personally — they collect aggregated, anonymized data.

Contact Us About Privacy

If you have questions about our koplo privacy practices, want to exercise your data rights, or believe we have mishandled your data, contact our support team through your koplo account dashboard. Our support responds in English and Indonesian. We will respond to privacy inquiries within our standard response window.

We at koplo take data protection seriously. This privacy notice may be updated periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email or through your koplo account. Your continued use of koplo after such changes constitutes your acceptance of the updated notice.